Consumer Health Data Privacy Policy
Effective date: July 22, 2026
Last updated: July 22, 2026
This Consumer Health Data Privacy Policy describes how Better Options Adult Family Home LLC (“Better Options,” “we,” “us,” or “our”) collects, uses, and shares consumer health data under the Washington My Health My Data Act.
This policy applies to consumer health data that is not otherwise exempt from that law.
Consumer Health Data We Collect
Our public website forms are intended for ordinary inquiries. We ask visitors not to submit medical records, detailed diagnoses, medication lists, insurance information, or other sensitive health information through these forms.
However, an inquiry may reveal or allow an inference that an individual is seeking ventilator care, respiratory support, long-term care, or related health services.
Depending on what a consumer voluntarily provides, we may collect:
- Interest in ventilator or respiratory care
- Interest in adult-family-home or long-term care services
- General information about care needs
- Room-availability or admission inquiries
- Requests to arrange a visit or consultation
- Contact information associated with a care inquiry
- Information voluntarily included in a message
- Website activity that may indicate an interest in particular health-related services
We do not intentionally collect detailed medical records through ordinary website forms.
Why We Collect and Use Consumer Health Data
We may collect and use consumer health data to:
- Respond to an inquiry initiated by the consumer
- Provide requested information about our services
- Discuss room availability
- Arrange a visit or consultation
- Understand the general nature of a care inquiry
- Determine what additional admission information may be needed
- Communicate with a consumer or authorized representative
- Maintain records of requested communications
- Protect the security and integrity of our website
- Comply with applicable legal obligations
We will not collect, use, or share additional categories of consumer health data or use the data for materially different purposes without providing required notice and obtaining consent where required.
Sources of Consumer Health Data
We may collect consumer health data from:
- The consumer
- A family member or caregiver contacting us
- A legally authorized representative
- Information voluntarily submitted through website forms
- Telephone, email, or in-person communications initiated by the consumer
- Website browsers and devices
- Analytics and website technology providers
- Referral sources when authorized or otherwise permitted by law
Consumer Health Data We Share
Depending on the inquiry and services requested, we may share:
- Contact information
- General care-interest information
- Room-availability inquiries
- Communications submitted by the consumer
- Website usage information that may reveal an interest in health-related content
We share consumer health data only as necessary to respond to a requested service, operate our website, maintain security, comply with law, or as otherwise authorized by the consumer.
Categories of Third Parties
We may share consumer health data with these categories of third parties:
- Website hosting and technical-service providers
- Website form and communication providers
- Email-service providers
- Analytics providers, including Google LLC through Google Analytics
- Professional advisers when necessary
- Government, regulatory, or legal authorities when required by law
- Contractors assisting us with website operation, security, or requested communications
Our email service is provided through Proton. Information submitted through a website form may be transmitted to our designated Proton email account.
Affiliates
Better Options does not currently share consumer health data collected through this website with any specific affiliated company for independent marketing or commercial purposes.
If this practice changes, we will update this policy and obtain consent where required.
Sale of Consumer Health Data
Better Options does not sell consumer health data.
We will not sell consumer health data without obtaining a separate, valid authorization as required by applicable law.
Your Consumer Health Data Rights
Subject to applicable law, a consumer may have the right to:
- Confirm whether we collect, share, or sell consumer health data concerning them
- Access consumer health data concerning them
- Obtain a list of third parties and affiliates with whom we shared or sold their consumer health data
- Withdraw consent for future collection or sharing
- Request deletion of consumer health data
- Appeal our refusal to act on a request
We will not unlawfully discriminate against a consumer for exercising these rights.
How to Exercise Your Rights
Submit a request by emailing:
Use the subject line:
Consumer Health Data Privacy Request
Include:
- Your full name
- The email address or telephone number used in the original inquiry
- The right you wish to exercise
- A description of the information or interaction involved
- Your preferred method of receiving our response
Do not send identification documents or additional medical information unless we specifically request information reasonably necessary to verify your identity.
You do not need to create an online account to submit a request.
Verification
We may take commercially reasonable steps to verify your identity and confirm that the consumer health data relates to you.
If we cannot authenticate a request, we may ask for additional information reasonably necessary to complete verification. We will use verification information only for that purpose.
An authorized representative may submit a request when permitted by law. We may request proof of that person’s authority.
Response Time
We will respond without undue delay and generally within 45 days after receiving a request.
When reasonably necessary, we may extend the response period once by up to an additional 45 days. If we require an extension, we will notify you during the initial response period and explain the reason.
We will generally process qualifying requests free of charge up to twice per year. We may charge a reasonable fee or decline to act on requests that are manifestly unfounded, excessive, or repetitive, as permitted by law.
Deletion Requests
When required, we will delete eligible consumer health data from our active records and notify relevant processors, contractors, affiliates, and third parties of the deletion request.
Deletion from archived or backup systems may be delayed until those systems are restored or accessed. Any such delay will not exceed the period permitted by applicable law.
Certain information may be exempt from deletion or retained when legally permitted or required.
Withdrawing Consent
You may withdraw consent for future collection or sharing of consumer health data by using the request method described above.
Withdrawal will not affect processing that occurred before we received and completed the request. It may limit our ability to respond to or provide a service you requested.
Appeals
If we refuse to act on your request, you may appeal by emailing:
Use the subject line:
Consumer Health Data Privacy Appeal
Explain why you believe the decision should be reconsidered.
We will respond to an appeal within 45 days and provide a written explanation. If we deny the appeal, you may submit a complaint to the Washington State Attorney General.
Contact Information
Better Options Adult Family Home LLC
15214 NE 25th Circle
Vancouver, WA 98684, USA
Phone: (360) 944-4471
Email: ventcarebo@protonmail.com
Website: https://betteroptionsventilator.com/